01
Order confirmation
After checkout, an order confirmation is sent to the email address provided. Please check your products, size or side selection, delivery address, and contact number carefully.
Orvex Sports Customer Care
Shipping & Delivery
From our workshop in Sialkot to athletes around the world, we handle every order with care, provide clear tracking, and work to get your gear to you safely and on time.
Worldwide DeliveryAvailable to most international destinations
Delivery Within 15 DaysEstimated delivery after order confirmation
Tracked ShippingTracking shared when your parcel dispatches
Built in Sialkot. Delivered worldwide.
How your order reaches you
Once your order is confirmed, our team checks the products, prepares secure protective packaging, and hands the parcel to the selected courier. Standard retail orders are estimated to arrive within 15 days of order confirmation. Delivery may occasionally be affected by the destination, courier service, customs clearance, or seasonal demand.
Please note: Personalized, made-to-order, and bulk orders follow the production and delivery timeline confirmed separately in your quotation.
02
Processing & quality check
Every in-stock retail item is carefully checked and securely packed before dispatch. Standard retail orders are processed and delivered within an estimated total period of 15 days.
03
Dispatch & tracking
When the parcel leaves our facility, tracking details are sent by email or WhatsApp where available. Tracking can take up to 24 hours to update in the courier's system.
04
Safe delivery
Please inspect the package when it arrives. If it appears damaged, photograph the outer packaging before opening it and contact us within 48 hours of delivery.
Estimated transit times
Delivery guide
Shipping cost is calculated according to destination, parcel weight, dimensions, and service selected. The final available rate is displayed at checkout or confirmed in your bulk-order quotation.
| Destination | Estimated delivery | Service |
|---|---|---|
| GCC & Middle East | Within 15 days | Tracked international courier |
| United Kingdom & Europe | Within 15 days | Tracked international courier |
| USA & Canada | Within 15 days | Tracked international courier |
| Australia & other destinations | Within 15 days | Tracked international courier |
A
Customs, duties & taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless specifically stated at checkout, these charges are not included in the product or shipping price and are the recipient's responsibility.
B
Address changes
Contact us as quickly as possible if an address is incorrect. We can update it only before dispatch. Courier redirection charges or parcels returned due to an incomplete address may require an additional delivery fee.
C
Delays & customs clearance
Courier delays, severe weather, customs inspections, local restrictions, or other events outside our control can affect delivery. Our team will assist with tracking, but customs clearance timelines cannot be guaranteed.
D
Bulk & customized orders
Production and freight arrangements for team, wholesale, and customized orders are agreed separately. Your quotation will include the estimated production period, shipping method, and expected delivery schedule.
Helpful answers
Shipping FAQs
How can I track my order?
Once your order is dispatched, we will send a tracking number by email or WhatsApp where available. Use that number on the courier's tracking website. Please allow up to 24 hours for the first scan to appear.
Do you ship internationally?
Yes, we deliver to most international destinations. Availability and cost depend on the destination and courier coverage. If your country is not available at checkout, contact our team for a manual shipping quotation.
Can I combine multiple items in one delivery?
Where practical, items in the same order are packed together. Large, customized, or differently available products may be dispatched separately. If this happens, separate tracking details will be provided.
What happens if my parcel is returned to Orvex Sports?
If a parcel is returned because of an incomplete address, unsuccessful delivery attempts, refusal, or unpaid customs charges, we will contact you. Re-shipping fees may apply. Original shipping and customs costs are normally non-refundable.
What should I do if an item arrives damaged?
Keep the product and all packaging. Take clear photos of the shipping label, outer carton, inner packaging, and affected item, then contact us within 48 hours. Our team will review the case and advise the next step.
Need delivery assistance?
Share your order number and our team will help you with shipping or tracking.
Last updated: 2 September 2026 · Orvex Sports reserves the right to update this policy when courier services or operational requirements change.