01
Eligible condition
Products must show no signs of use, wear, washing, dirt, damage, odor, knocking-in, oiling, personalization, or modification. Original retail packaging must be included.
Orvex Sports Customer Care
Returns & Exchanges
We want you to be confident in every purchase. If an eligible item is not right for you, our team will help make the return or exchange process clear and straightforward.
14-Day Request WindowContact us within 14 days of delivery
Quality CheckedEvery returned item is inspected
Secure RefundsApproved refunds go to the original method
Simple. Fair. Transparent.
Return eligibility
You may request a return or exchange within 14 days of receiving your order. To qualify, the product must be unused, unworn, unwashed, unaltered, and returned in its original condition with all tags, protective wrapping, accessories, and packaging.
Important: Please contact us and receive return approval before sending any product. Items returned without authorization may not be accepted.
02
Proof of purchase
A valid order number, receipt, or other proof of purchase is required. The request should be submitted using the same email address or phone number used for the order.
03
Return shipping
For a change of mind, incorrect size selection, or exchange, the customer is responsible for secure return shipping and any re-delivery cost. Use a tracked service and keep the receipt.
04
Original shipping charges
Original delivery charges, customs fees, taxes, and duties are non-refundable unless the return results from a verified Orvex Sports error or confirmed product defect.
Return process
Four simple steps
Do not send an item before contacting our customer care team. Following these steps helps us process your request efficiently.
1
Contact our team
Send your order number, reason for return, and clear product photos by email or WhatsApp.
2
Receive approval
We will review the request and provide return instructions if the item is eligible.
3
Pack & dispatch
Pack the complete product securely and send it using a tracked courier service.
4
Inspection & resolution
After inspection, we will confirm the approved exchange, store credit, or refund.
At a glance
What can be returned?
| Item or situation | Status | Conditions |
|---|---|---|
| Unused standard retail product | Eligible | Request within 14 days; original condition and complete packaging required. |
| Wrong standard size ordered | Exchange eligible | Subject to stock availability; return and re-delivery costs may apply. |
| Used, worn, washed, oiled, or altered item | Not eligible | Includes cricket bats that have been knocked in, oiled, played with, or modified. |
| Customized, personalized, or bulk product | Not eligible | Unless the item is defective or does not match the approved specification. |
| Clearance or final-sale item | Not eligible | Items identified as final sale cannot be returned for change of mind. |
| Incorrect or damaged item received | Eligible for review | Contact us within 48 hours and provide photos of the item and packaging. |
A
Exchanges
Approved exchanges depend on product availability. If the replacement has a different price, the balance must be paid or will be refunded as applicable. A new delivery charge may apply.
B
Refund processing
After an approved return passes inspection, the refund is issued to the original payment method. Please allow 7–10 business days for processing; your bank may require additional time.
C
Damaged or incorrect orders
Keep all packaging and send clear photos of the shipping label, outer parcel, inner packaging, and product within 48 hours. We will review the case before confirming a resolution.
D
Rejected returns
If inspection shows that an item does not meet this policy, the return may be refused. The customer may be responsible for the cost of sending the product back.
Helpful answers
Returns FAQs
Can I return a cricket bat after knocking it in or oiling it?
No. Knocking-in, oiling, applying protective facing, using the bat, or making any other modification changes its original condition, so it cannot be returned for a change of mind.
Can customized team or bulk orders be returned?
Customized, logo-branded, made-to-order, and bulk products are normally non-returnable. If your order is defective or does not match the approved specification, contact us promptly with photos and order details.
Do you offer a direct exchange?
Yes, eligible standard products may be exchanged, subject to availability. Return shipping, price differences, and re-delivery charges may apply.
When will I receive my refund?
Once your return arrives and passes inspection, approved refunds are normally processed within 7–10 business days. Your payment provider may take additional time to display the funds.
Should I send my return without contacting you?
No. Contact us first and wait for approval and return instructions. Orvex Sports is not responsible for products sent to an incorrect address or returned without authorization.
Start a return or exchange
Share your order number, reason, and clear product photos with our customer care team.
Last updated: 2 September 2026 · Orvex Sports reserves the right to update this policy. Your statutory consumer rights, where applicable, remain unaffected.